At Ladypollys, we want you to feel confident when choosing artwork for your home. For return requests or order concerns, contact support@ladypollys.com.
Right to Withdraw
For eligible purchases, you may notify us that you wish to cancel your purchase within 14 days after receiving your order, without giving a reason.
Email support@ladypollys.com with your order number and a clear statement of your decision. You may also use any withdrawal method provided on our website. Prior approval is not required to exercise a statutory withdrawal right.
After notifying us, return the artwork within 14 days to:
[Full return address]
Return Condition and Packaging
You may inspect the artwork as you would in a shop. You may be responsible for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.
Please pack artwork securely, protecting the canvas, corners, and frame. Original packaging is recommended but is not a condition of your statutory withdrawal right.
Return Shipping Costs
For a change-of-mind return, you are responsible for the direct return shipping costs. For items that cannot normally be returned by post, the estimated return cost will be disclosed before purchase.
If an item is faulty, damaged in transit, or incorrectly supplied, we will cover the reasonable return costs required to resolve the issue.
Custom and Personalized Artwork
The statutory change-of-mind withdrawal right may not apply to artwork made to your individual specifications or clearly personalized, such as a commissioned portrait based on your photograph.
An item is not automatically excluded simply because it is produced after ordering. Any applicable customization exception will be explained before purchase. Your rights regarding faulty or misdescribed goods remain unaffected.
Damaged, Faulty, or Incorrect Items
Contact support@ladypollys.com as soon as you discover a problem. Include your order number, a description, and photographs where possible.
Please retain the packaging if available to help us investigate shipping damage. We will provide an appropriate remedy under applicable consumer law, which may include repair, replacement, a price reduction, or a refund.
Refunds
For a valid withdrawal, we will refund the payments due, including the cost of our least expensive standard delivery option for a fully cancelled order, within 14 days after receiving your cancellation notice.
We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
Refunds will be issued to the original payment method unless otherwise agreed, without additional refund fees. Your payment provider may require additional time to display the credit.
Contact
Email: support@ladypollys.com
Nothing in this policy limits your mandatory consumer rights.
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