FAQ

Frequently Asked Questions

What type of artwork do you sell?

Ladypollys offers oil paintings and wall art as described on individual product pages. Check each listing to confirm whether the piece is an original painting, a hand-painted reproduction, or a print.

Is a frame included?

A frame is included only when expressly stated in the product description or the option you select. Please check the format before purchasing.

How do I choose a size?

Measure your available wall space and compare it with the dimensions on the product page. Our Size Guide provides practical tips for planning your arrangement.

Will the colors look exactly like the photographs?

Screen settings and lighting can affect how colors appear. Where an artwork is hand-painted, individual variations in brushwork and texture may occur as described in the listing.

Do you offer custom sizes or personalized artwork?

Availability depends on the product. Contact support@ladypollys.com before ordering to ask whether your request can be accommodated.

How long will my order take?

Production and delivery estimates depend on the artwork and destination. Review the product page, checkout information, and Shipping Policy before purchasing.

Can I track my order?

Where tracking is available, we will email the details after dispatch.

Can I change my delivery address?

Email support@ladypollys.com as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the order has shipped.

What if my artwork arrives damaged?

Contact support@ladypollys.com with your order number and a description of the issue. Photographs of the artwork and packaging can help us investigate and arrange an appropriate solution.

Can I return my order?

Please refer to our Return & Refund Policy for eligibility, time limits, return costs, and instructions. Different rules may apply to clearly personalized artwork where permitted by law.

How can I contact you?

Email support@ladypollys.com. Include your order number for questions about an existing purchase.